If the cancellation is responsability of the company, we will provide an alternative in day and time so the client has the possibility to participate to any other available tour without any additional cost. If it is not possible to find a solution, we will provide the full refund.
Customers who cancel their booked tour (private tour as well as regular tour) 14 days or more in advance of the tour date will receive a 100% refund of the amount paid.
Customers who cancel their bookings less than 14 days before the date of the tour will not receive a refund under any circumstances. The client will have the opportunity to make the contracted visit on any other day, having one year of time (from the day of the visit) available.